DIVIDE AND CONQUER
With only five weeks, our first major task was to prioritise where we aimed our attention. Fortunately, the council identified several key areas which were the most troublesome: council tax, refuse, permits and parking.
Whilst it was clear the entire site needed a lot of design thinking attention, when we conducted our guerilla interviews and our desk-based research, it became clear that these areas were in fact problematic.
However, we couldn’t do each of them independently so we identified the one part of the site that did it all, and did it badly. The business section.